Driving Strategy Execution with Strategy Maps, KPIs & OKRs

In the face of rapid growth and an evolving business, our client, an international technology consultancy firm, faced significant service delivery issues and stakeholder challenges. By utilizing a combination of a Strategy Map, KPIs, OKRs and the RACI model, we delivered an strategic framework, supported by software that helped clarify strategy, refine their strategic objectives, align processes, initiatives and people. Early results show promising improvements in staff engagement and strategic execution, as well as substantial cost savings. Most importantly, this approach helped the firm articulate strategy and tell its story better; balancing its traditional service delivery business with is fast evolving local full service business.